Rethymno Mare & Water Park

FRIENDLY AND SMILING STAFF - ROOM VERY CLEAN WITH ALL FACILITIES FOR COMFORT HOLIDAYS - BUFFET BREAKFAST VARIETYFULL - BEST BOUGATSA EVER-EXCELLENT BUFFET LUNC & DINNER - GOOD QUALITY OF ALL DRINKS - SWIMMING POOLS VERY CLEAN - MARIA IN THE POOL BAR FANTASTIC!!

This hotel exceeded our expectations. The pool area is beautiful, and the beach bar was a great place to relax. The room was spacious, with a lovely view of the sea. The food at the buffet was always fresh and delicious, and there were plenty of options. Overall, a perfect holiday experience!

I was here recently and been to many all inclusive hotels in Greece I would say this hotel is one of my top 3 nice rooms and good food and shows and everything but one of the best parts is that the personal was so nice they did everything for me my friends and family all ways the best support and hotel is on such a nice place it is like a little village with stores and a jewlery store NEVER SEEN THAT BEFORE! And all service in the restaurant was amazing and they had an outside bbq every time it was time to go and eat the tasty Greece food!!! They also had a beach bar with they own beach and sun beds!! I recommend the beach bar over all other bars at the hotel!!

Just returned from here and have had a fantastic holiday. We can't understand the negative reviews on here to be honest. It is very true that this hotel is not suitable for wheelchairs, buggy or anyone with mobility issues. There are a few lifts but there will always be steps involved too. We had a family room, split into 2 separate bedrooms and bathroom. It was very clean and the cleaners came every day, even if to just empty bins, change sheets and towels. The pool area is lovely and kept very clean. The pool bar serves drinks and snacks during the day and there's plenty to choose from. The restaurant is probably one of the best we've known for all inclusive (and we've been to a lot!). There was so much variety, bbq lunch and evenings aswell as lots of other choices inside and theme nights too. Even the fussiest eater would be able to find something. Our our issue, and it was a minor one, was we did find the desserts rather repetitive. There is loads of entertainment daytime and evenings. Lots going on in the pool area during the day and in the amphitheatre at night. As someone else mentioned, most of it is done in French. But, generally we didn't find it a problem. The atmosphere was fun and you didn't necessarily have to understand the language to join in. All the staff at the hotel work very hard. We do have to give a special mention to Nikos, Myton, Aleksandros and the 2 named Manolis in the restaurant. Anastasia, Linda and the young chap I the pool bar. They were all so friendly and helpful. Can highly recommend this hotel and, if we return to Crete, we will certainly be back!

Big Disappointment. - The hotel is not on the beach, getting to the beach is dangerous, there is no proper road for pedestrians, and you need to cross the street - Location is terrible - ruined buildings - To many stairs everywhere, elevators - not for small children or pregnant ladies - Dirty Rooms - cleaning is poor and not done on daily basis. - Entertainment - poor, almost none - Pool - broken and dirty sun-beds - Staff - not professional at all, aggressive and not helpful. Mr. Nikos and the staff from the restaurant are the only ones to be appreciated. Food - not a big variety to select from Drinks - cheap juice, water only by glass This is the worst family hotel we have stayed in. Descriptions on various sites and pictures do not reflect the reality. The kids enjoyed the pool. This was the only positive. Will not recommend to anyone, and would not return not even for free.

I am being as objective as possible. We booked a room with a private pool at the Rethymno Royal. It advertises 2 restaurants and the photos on their website and *********** show a beautiful restaurant, variety of foods (text reads : variety of Mediterranean food). We were shocked to see that people queue for 25 min downstairs (try sitting up for 25 min waiting in line in summer heat with a baby and 3 years old, both very hungry). Despite having 2 restaurants advertised, there was only one at the other hotel ( Rethymno Mare, which is the cheaper version of Royal). After waiting in line, we realised that there was no edible food. French fries and canned vegetables are medditeranean traditional food? Dirty restaurant, chairs with holes in them, food was awful (tried giving a brocoli to my baby but it was extremely salty and watery). There were so many people waiting for a table and for some food everyone complaining. We tried to speak with the manager and the receptionist said we will be contacted by the manager. 7 days have passed and we are still here and no sign from the manager. We had to rent a car and go outside to eat as there was no way for us to get a table and decent food. However, as the hotel is in the middle of nowhere, it is a 15-20 min car drive to the nearest village/ city. So we paid for our meals at the hotel but we are forced to go out. Many other guests are doing the same. Room was not well cleaned and we only got 1 soap (tiny one) for a family of 4 for 7 nights stay ! Room was never cleaned, they only come to pick up the garbage and change towels if you ask for this (once every two days). There is no 5 stars service as they advertise and nothing to do in the area. On the plus side : The water park is great indeed and our children loved it, the staff working there is amazing. Same for the mini disco in the evening, we were so happy that at least we got this, otherwise our holidays would have been a total disaster. Also many thanks to the two girls working at the snacks and drinks at the pool, they were lovely! I am seriously considering filing a formal complaint for false advertising and misleading information for customers. On top of this, the restaurant manager yelled at my daughter (not even 4 years old) and made her cry. Bed sheet had holes in it, the fridge in the room is not working and you have to pay 16 euros if you want to use the locker in the room (which 5 stars or even 3 stars hotel asks you for money to use the locker in your room after you paid a fortune for the holiday ????). The room with the private pool is very nice but not worth it given the overall situation with the lack of service at the hotel. We are truly sad because we were looking so much forward to this holiday and it was a huge miss due to the hotel. We feel mislead and lied to.